When an order is placed on your store, it’s important to have the proper emails go out. The customer will expect to receive a confirmation of some kind so they know their order went through, and you will need to receive a notification from your site letting you know about the order.
Within the “Emails” tab of the WooCommerce settings, you will see a list of different notification emails. Make sure you have the correct emails sending to the correct recipients. There are two core WooCommerce emails that customers can expect to receive when making a purchase from your store. One when they place the order, (this is the Processing order email) and one when their order is complete (Completed order).
Depending on your store, these two core emails may be enough to effectively communicate with your customer. If you require additional communication to go out during the order/shipping process, there are a number of plugins that allow you to set that up.
For example, if you want the customer to know that their product has been shipped, you could create a custom “Shipped” order status and have an additional email go out when that status is selected.
We like to use WooCommerce Order Status Manager when additional communication is required during the order process.